Shipping Policy
Effective Date: 2/4/25
At Chivalry Attire, we are committed to delivering high-quality accessories with care. We appreciate your patience as we ensure that your order reaches you in perfect condition. Below, you’ll find details on our shipping process, estimated timeframes, and policies.
1. Order Processing
1.1. Orders are typically processed within 2-4 business days (excluding weekends and holidays).
1.2. During high-demand periods (holidays, special promotions), processing may take up to 5-7 business days.
1.3. Once your order is shipped, you will receive a tracking number via email.
2. Estimated Delivery Times
We aim to deliver orders as quickly as possible. Below are our estimated shipping times:
- Standard Domestic Shipping (U.S.): 5-10 business days
- Expedited Domestic Shipping (U.S.): 2-5 business days
- International Shipping: 7-21 business days (varies by location and customs processing)
Please Note: Shipping times are estimates and may be affected by unforeseen delays, such as carrier issues, customs clearance, or extreme weather conditions.
3. Shipping Costs
3.1. Shipping rates are calculated at checkout based on your location and chosen shipping method.
3.2. Free shipping may be available on qualifying orders (check promotions for details).
3.3. International customers are responsible for any customs duties, import taxes, or fees imposed by their country.
4. Tracking Your Order
4.1. Once your order ships, you’ll receive a confirmation email with tracking details.
4.2. Please allow up to 48 hours for tracking updates after receiving your shipping confirmation.
4.3. If you haven’t received tracking updates after a reasonable time, please contact us at rben@chivalrysolutions.com.
5. Delays & Patience Policy
We understand the excitement of receiving your order, and we appreciate your patience! If your package is delayed, please keep the following in mind:
- Shipping carriers sometimes experience unexpected delays.
- International shipping may take longer due to customs inspections.
- If your order has not arrived within 7 days after the estimated delivery date, please reach out to us for assistance.
Rest assured, we are here to help and will work with you to resolve any shipping issues.
6. Lost or Stolen Packages
6.1. Chivalry Attire is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
6.2. If your package is missing, we recommend checking with neighbors, your local post office, or the carrier’s customer service.
6.3. If your package is lost in transit (before marked as delivered), contact us, and we will assist in filing a claim.
7. Address Accuracy
7.1. Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by customers.
7.2. If you notice an error, contact us within 24 hours of placing your order.
8. Contact Us
For any shipping-related questions, feel free to reach out:
📧 Email: rben@chivalrysolutions.com