Refund policy

Chivalry Attire Return & Refund Policy

At Chivalry Attire, we are committed to providing high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we offer a 14-day return policy from the date of confirmed delivery, in compliance with state laws and online retail store regulations.

Return Eligibility

To qualify for a return, the following conditions must be met:

  • The return request must be initiated within 14 days from the date of confirmed delivery.
  • The item must be unused, unworn, and in its original condition with all tags and packaging intact.
  • Items showing any signs of wear, damage, alteration, or tear will not be accepted for return or refund.
  • Customers must provide proof of purchase (order confirmation or receipt).

Return Process

  1. Initiate a Return – Contact our customer service team at [support email] with your order number and reason for return.
  2. Approval & Return Instructions – Once approved, you will receive return shipping instructions. Customers are responsible for return shipping costs unless the item was incorrect or defective upon arrival.
  3. Inspection & Refund – Upon receiving the returned item, we will inspect it to ensure it meets our return conditions. If approved, refunds will be processed to the original payment method within 5-7 business days.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom-made or personalized items.
  • Clearance or final sale items.
  • Gift cards.
  • Items that have been worn, washed, or altered in any way.

Damaged or Incorrect Items

If you received a defective or incorrect item, please notify us within 48 hours of delivery with photos of the issue. We will provide a replacement or issue a full refund upon verification.

Additional Terms

  • We reserve the right to refuse returns that do not comply with this policy.
  • Chivalry Attire is not responsible for lost or damaged return shipments; we recommend using a trackable shipping service.
  • Refunds are issued only to the original payment method and may take additional time depending on your bank’s processing time.

For any questions or to start a return, please contact our support team at [support email] or visit our Returns Portal at www.chivlaryattire.com/returns